REFUND AND RETURNS POLICY

The owner of the online store SHADEST.ES (hereinafter the Online Store) is Shadest Ltd (registration code 12215272), located in Estonia.

Validity of the sales contract, product and price information

The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the Online store are indicated next to the products. The price includes a fee for delivering the goods.
Information about the product is provided in the Online Store directly next to the product.

Forming the order

To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and choose the appropriate method of product delivery. If you have a voucher or discount code, you must add the discount code in the corresponding box. Discount codes will be distributed to all customers during promotional campaigns on social media and/or on the SHADEST.ES website. The discount code can be both fixed-term and indefinite. More detailed conditions of the discount code are described in the discount campaign. The amount of the fee will then be displayed on the screen, which can be paid via a credit card payment. Payments are accepted in euros.
The contract enters into force from the receipt of the amount to be paid to the Online Store’s current account.

Delivery

Items are shipped worldwide. Delivery is handled by DHL or cooperation partners in countries where DHL does not operate.
Shipments within Spain generally arrive at the destination specified by the buyer within 4-7 days from the entry into force of the sales contract. Delivery outside countries where DHL does not operate, takes place within 15 working days.
In exceptional cases, we have the right to deliver the goods within 45 calendar days.

Right of withdrawal

After receiving the order, the buyer has no right to withdraw from the contract concluded in the e-shop. This also expands to custom order/custom size shade sails and these are not eligible for return. All shade sails are custom made to order, even the so‐called premade sails, as such they are non‐returnable and non‐refundable. The right of withdrawal also does not apply if the buyer is a legal entity.

The Online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the Online store is marked significantly below the market price of the goods due to an error.

The right to file a claim

If there is a fault in the construction or size of the shade sail this will be immediately apparent when the item is unpacked and MUST be reported within 48 hours of delivery, in such instances the product will be replaced free of charge.

The Online store is responsible for the non-compliance of the goods sold to the buyer with the contract conditions or a defect that already existed at the time of handing over the item and that appears within two years from the handing over of the goods to the buyer. Within the first six months from the delivery of the item to the buyer, it is assumed that the defect was already present at the time of delivery of the item. It is the Online stores’s responsibility to refute the corresponding assumption.
In the event of a defect, the buyer has the right to contact the Online store within two months at the latest by sending an e-mail to info@shadest.es.
The Online store is not responsible for defects that have occurred after the goods have been handed over to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online Store will return all fees associated with the sales contract to the buyer.
The Online store responds to the consumer’s complaint in writing or in a form that enables written reproduction within 15 days.

Direct marketing and personal data processing

The Online store uses the personal data entered by the buyer (including name, phone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer. The Online store transmits personal data to companies providing transport services in order to deliver the goods. The Online store is the responsible processor of personal data and transmits the personal data necessary for making payments to the authorized processor Stripe Payments.
The Online store sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his wish to do so by entering an e-mail address on the website and has indicated his wish to receive direct mail notifications.
The buyer can opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.

Solving arguments

If the buyer has complaints about the Online Store, they must be sent to info@shadest.es
If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Committee. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer’s complaint by the commission is free of charge.
The buyer can turn to the platform for resolving consumer disputes of the European Union.

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